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Sixes Casino FAQ — All Your Questions Answered

From registration to betting, bonuses, and payments — find clear answers to everything, all in one place.

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Most frequently asked questions

Click on a popular category to jump straight to the answer you need.

Account & Login
Questions and answers about registration, password reset, account verification, and login issues.
8 Questions
Bonuses & Offers
Everything you need to know about welcome bonuses, cashback, free bets, and bonus terms.
7 Questions
Betting & Sports
Live betting, match odds, bet cancellation, and betting rules.
9 Questions
Deposits & Withdrawals
Mobile Pay, Nagad, deposit limits, withdrawal timelines, and payment issues.
8 Questions
Security & Privacy
Two-factor authentication, account security, and data privacy policy.
6 Questions
Mobile App
Android & iOS downloads, app updates, installation issues, and app features.
7 Questions
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Account & Login

on the registration page enter your mobile number or email, set a password, and confirm your age. Your account will be ready in just 2 minutes. You'll receive a welcome bonus on your first deposit right after registering.

on the login page click the "Forgot Password?" link. An OTP will be sent to your registered mobile number or email. Verify the OTP and set a new password. The whole process takes under 2 minutes.

Verification is usually completed within 24–48 hours of uploading your national ID or passport. A clear, legible image will speed up the process. If you run into any issues, in the Help Center contact us.

No. Per Sixes Casino policy, each person may only hold one account. Creating multiple accounts may result in all accounts being permanently closed and balances forfeited.

To learn more about why an account gets suspended, in the Help Center Reach out via live chat. Our team is available 24/7 and will resolve your issue as quickly as possible.

Your name cannot be changed as it is tied to identity verification. To update your mobile number, our support team Let us know and have your identity verification documents ready.

sixes casino is an adults-only platform. You must be at least 18 years old to register and play. Accounts that fail age verification will be suspended.

Yes. You can change your email address from Account Settings. A verification link will be sent to your old email address — once confirmed, your new email will be activated.
Bonuses & Offers

New members receive a 100% welcome bonus on their first deposit. For example, deposit ৳1,000 and you'll have ৳2,000 to play with. on the Bonus Page View full terms and conditions.

Welcome bonuses typically carry a 10x wagering requirement — meaning you need to bet ten times the bonus amount before you can withdraw. Terms vary by bonus, so on the Bonus Page view details.

Free bets are awarded for participating in select matches or events and are credited to your account automatically. To use one, select the "Use Free Bet" option on your betting slip.

Cashback is calculated at a set rate on your weekly net losses and credited to your account every Monday for the previous week. To view current cashback offers, Bonus Page Visit

Yes, every bonus has an expiry date. Bonuses generally need to be used within 7 to 30 days. Any unused bonus will be forfeited once it expires.

Yes. When a friend registers using your referral link and makes their first deposit, you'll receive a referral bonus. For more details, Bonus Page View.

In some cases, a promo code is required to activate a bonus. If you deposit without entering a promo code, the bonus may not be applied. If you run into any issues, Support contact us.
Betting & Sports

With live betting, you can place bets at real-time odds while a match is in progress. Sports Events Go to the page, select an ongoing match, and place your bet on your preferred market. Odds can change at any moment.

Once a bet is placed, it generally cannot be cancelled. However, in some cases, you can use the "Cash Out" option within 5 minutes of placing the bet to partially or fully recover your stake.

If a match is postponed or cancelled, your bet is generally voided and the staked amount is returned to your account. For specific rules, Terms & Conditions View.

Bet limits vary by event and market. The minimum bet is generally BDT 50, and the maximum bet is set per specific match. Match Odds page to see the limit for each match.

Yes. Add multiple matches to your betting slip to place an accumulator bet. If all your selections are correct, your winnings multiply accordingly. On the Betting Page you'll find this feature.

You can bet on cricket, football, tennis, badminton, basketball, and 20+ other sports. IPL, BPL, World Cup, and Premier League events offer the widest range of markets.

Jackpot On the page, you need to correctly predict the outcome of specific matches. Hitting all the results wins you the jackpot prize. The prize amount depends on the total number of participants.

After logging in, go to the "Betting History" or "My Bets" section on your dashboard to view details of all active and past bets. You can also filter by date.

The odds at the time you place your bet are final. Any subsequent changes to the odds will not affect your bet. Always review the odds carefully before confirming.
Deposits & Withdrawals

Log in to your account and go to the "Deposit" option. You can easily add funds via Mobile Pay, Nagad, Rocket, and other mobile banking methods. The minimum deposit is generally BDT 200.

Withdrawals are typically processed within 15 minutes to 2 hours. Verified accounts are processed faster. During peak times, it may take up to 24 hours.

The minimum withdrawal is ৳500 and the maximum is ৳1,00,000 per day. Higher limits apply for VIP members. To find out more, in the Help Center contact us.

First, wait 15–30 minutes. If the issue persists, contact us with your transaction ID. support team Let us know and we'll verify and resolve the issue promptly.

If cancelled, the withdrawal amount will be returned to your Sixes Casino wallet. You will usually be notified of the reason by email. If you have any issues, Support contact us.

Yes, deposits and withdrawals are available through selected banks. Bank transfers typically take 1–3 business days to process. For the best experience, we recommend using mobile banking.

sixes casino generally does not charge any fees for deposits or withdrawals. However, your payment provider (such as Mobile Pay or your bank) may apply a small charge, depending on their own policies.

Daily deposit limits vary by payment method. Mobile banking generally allows up to BDT 50,000 per day. To set your own limit for responsible play, this page View.
Security & Privacy

Go to the "Security" section in your account settings and enable Two-Factor Authentication. 2FA works via OTP sent to your mobile. Once active, you'll need to enter both your password and an OTP each time you log in.

Change your password immediately and our support team Let us know. We'll review your account activity and take the necessary action. If you notice any unrecognized logins, change your password immediately.

Sixes Casino uses 256-bit SSL encryption. Your personal information is never shared with third parties. To learn more, Privacy Policy Read.

Always access the site at sixescasino.app. Do not click on suspicious links received via email or message. Sixes Casino will never ask for your password or OTP by phone or message.

To voluntarily close your account, support team Request it. We support responsible gaming and will honour this request with full respect. To learn more, Responsible Gaming Visit the page.

You can review recent login activity and device information under the "Security" section in your account settings. If you spot an unrecognized device, log it out immediately and change your password.
Mobile App

download page and choose the Android or iOS version. Android users will need to download and install the APK file. iOS users can install it directly from the App Store.

On Android, allow installation from "Unknown Sources" in your phone's settings. Make sure you have enough storage space. If the problem continues, Support Send a screenshot.

You'll receive a notification when a new update is available the next time you open the app. Download Page you can also download the latest version. Keeping the app updated ensures the best performance.

Yes. Enable biometric login in your app settings. This feature works if your phone already has fingerprint or face unlock set up. You can activate it after your first manual login.

Start by closing and restarting the app. Clear the cache (Settings > Apps > Sixes Casino > Clear Cache). Update the app if you're not on the latest version. If the issue persists, Support let us know.

Manage notifications from Settings > Notifications inside the app. You can also control Sixes Casino app notifications through your phone's system settings. We recommend keeping notifications on for big matches and special offers.

The app and website offer the same features. However, the app also includes biometric login, push notifications, and faster loading. For the best mobile experience, we recommend using the app.

Didn't find an answer?

Our 24/7 support team is always ready to assist you in Bangla.

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Keep in mind: Sixes Casino will never ask for your password or OTP via phone or message. If you receive a suspicious message, report it to support immediately.
Play Responsibly

Gaming is for fun. Set your limits and take breaks.

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About sixes casino FAQ

How to Use This FAQ Page

This sixes casino FAQ This page was built with Bangladeshi users in mind. Every question here is drawn from the most common queries our support team receives.

Use the category tabs at the top to quickly find questions on a specific topic. Type a keyword in the search box and relevant questions will filter in real time.

Sixes Casino FAQ— you'll find detailed answers on everything from opening an account and making payments to betting rules, bonus terms, the mobile app, and security. We regularly add new questions and keep existing answers up to date.

If you can't find your answer here, in the Help Center Reach out to our live chat team. Chat with us in Bangla — we're here to help.

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